Policies

Pre-Orders & Cancellations

If your order contains both in-stock and pre-order items, we recommend ordering separately if you’d like the in-stock items to ship first. Otherwise, all items in an order will ship together when all pre-order items are released or arrive.

Cancellations of pre-orders will incur a 10% restocking fee on the total order value. This fee is non-refundable.

Pre-orders may be subject to allocation; if supply becomes limited, we will prioritize fulfilling orders based on the earliest order date.

Note: All policies are subject to change at any time without prior notice.

Returns, Exchanges, & Refunds

At this time, we do not accept returns, exchanges, or refunds on any TCG products.

Order Cancellations

For non-pre-order items, cancellations cannot be refunded at this time.

Quantity & Order Adjustments

We reserve the right to adjust product quantities in any order. Any adjustments will be handled on a case-by-case basis, and you will be notified of any changes. This policy applies, but is not limited, to bulk purchases or “buyouts” of high-demand products. Orders identified as intended for resale may also be subject to adjustments.

Pre-orders are subject to allocation, and if supply becomes limited, orders will be fulfilled in the order they were received.

Missing Pieces/Damaged Products

If an item you purchased has missing or damaged components, please contact the product's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. (If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.)

If you receive a damaged product, please notify us by email at support@vaultedgems.com within 24 hours of delivery. (Please include the order number and pictures of the item.)

Note: We do not refund torn or ripped boxes. Minor tears or rips may occur during shipping from our distributors and are not grounds for a refund, store credit, or exchange.

Vaulted Gems is not responsible for manufacturer defects, including damaged or misprinted cards or missing cards from sealed boxes or cases. For these issues, please contact the manufacturer’s customer service directly. Most manufacturers provide their contact information on the product packaging.

Incorrect Orders & Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect. (We will assess the issue and take appropriate steps to resolve it.)

TCG Product Pricing

Due to the volatility and rapidly changing market pricing may change as often as daily, especially around the release of a popular product. As a result there will be no refunds or credits when pricing changes. Please order at your own risk.

OVERVIEW

This website is operated by Vaulted Gems. Throughout the site, the terms “we,” “us,” and “our” refer to Vaulted Gems. Vaulted Gems provides this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of these Terms of Service and any related policies and notices.

By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any referenced or linked policies. These Terms of Service apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our site. If you do not agree to all terms, you may not access the website or use any services. Continued use or access constitutes acceptance of these Terms.

1. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your region, or that you have granted consent for any minor dependents to use this site. You agree not to use our products for any illegal or unauthorized purposes or violate any local laws. Unauthorized use or breach of these Terms will lead to immediate termination of your Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (except credit card information) may be transferred unencrypted and may involve transmissions over various networks. You agree not to reproduce, duplicate, sell, or exploit any part of the Service without express written permission.

3. ACCURACY AND TIMELINESS OF INFORMATION

We are not responsible for inaccurate or outdated information. Material on this site is for general information only and should not be solely relied upon for decision-making.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without prior notice. We are not liable for any modifications, price changes, or discontinuation of the Service.

5. PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online. These items may have limited quantities and are subject to our No Return Policy. We strive to accurately display colours and images of our products, but cannot guarantee the colour is displayed accurately on all monitors. We reserve the right to limit sales of products or services and to change descriptions or prices at any time without notice.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order and to limit quantities purchased. You agree to provide accurate account information for purchases and to promptly update your information to complete transactions. For more details, please review our Returns Policy.

7. OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to these tools "as is" and without any warranties. Use of optional tools is at your own risk.

8. THIRD-PARTY LINKS

Our Service may include materials from third parties. Third-party links may direct you to sites not affiliated with us. We are not responsible for the content, accuracy, or availability of these sites. Direct any concerns about third-party products to the respective provider.

9. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit comments or feedback, you agree that we may edit, copy, publish, and use them without restriction. We are not obligated to maintain any comments in confidence or respond to them. You are responsible for the accuracy of your comments.

10. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy. Please review it for details.

11. ERRORS, INACCURACIES, AND OMISSIONS

Information on our site may contain typographical errors or inaccuracies. We reserve the right to correct any errors and change or update information without prior notice. We have no obligation to update information except as required by law. (If you see any errors on our site please let us know at support@vaultedgems.com)

12. PROHIBITED USES

You are prohibited from using the site for unlawful purposes, to solicit others for illegal acts, or to infringe upon our intellectual property rights. Violating these terms may lead to termination of your access to the Service.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. You agree that your use of the Service is at your own risk. Our liability is limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to protect and compensate Vaulted Gems and our affiliates against any claims, damages, or liabilities resulting from your breach of these Terms or any violation of applicable laws.

15. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

16. TERMINATION

These Terms remain effective until terminated by either party. You may terminate these Terms by notifying us. We may terminate these Terms if we suspect you have violated them. Upon termination, any previous purchases will continue to be governed by the Terms and Conditions in effect at the time of purchase.

17. ENTIRE AGREEMENT

These Terms and any policies posted on this site constitute the entire agreement between you and us, superseding any prior agreements.

18. GOVERNING LAW

These Terms are governed by the laws of Canada.

19. CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms at any time. Your continued use of the site following any changes constitutes acceptance of those changes.

20. CONTACT INFORMATION

Questions about the Terms of Service should be directed to us at support@vaultedgems.com

At Vaulted Gems, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.

1. Information Collection

We collect various types of information from our users, including:

Personal Information: This includes your name, email address, billing address, shipping address, and payment information, which you provide when you make a purchase or create an account.

Non-Personal Information: We may collect non-personal information such as your IP address, browser type, and device information automatically when you visit our website.

2. Use of Information

We use the information we collect for various purposes, including:

To process and fulfill your orders.

To communicate with you about your account and orders.

To improve our website and services.

To send you marketing communications, if you have opted in to receive them.

3. Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This may include:

Payment processors for transaction processing and shipping companies for order delivery.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our database to be only accessible by those authorized with special access rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture certain information. You can choose to have your computer warn you each time a cookie is being sent or turn off all cookies through your browser settings.

6. User Rights

You have the right to:

Access the personal information we hold about you.

Request corrections to your personal information if it is inaccurate or incomplete.

Request the deletion of your personal information, subject to certain exceptions.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Vaulted Gems

Email: support@vaultedgems.com

Website: https://www.vaultedgems.com/

At Vaulted Gems, all orders have a handling time of 1-3 business days before shipment.

If your order contains Pre-Orders, the entire order will ship once all products are available.

Delivery Estimates: Delivery times are estimates and can be affected by factors like weather, customs, holidays, demand, or human error.

If you haven’t received a shipping notification email within 72 hours of placing your order, please check your spam folder and confirm that your order did not include any pre-order products, which will be marked with "Pre-Order" in the title.

Vaulted Gems is not responsible for errors made by customers when entering incomplete or incorrect addresses. If an item is not delivered correctly due to an address error, we assume no responsibility for lost or misdelivered shipments.

Vaulted Gems is also not liable for orders marked as delivered that are stolen, misplaced, or lost in transit. If you are concerned about theft, please leave a message with your order to add a signature requirement.

For orders shipped to third-party companies, freight forwarders, or similar services, Vaulted Gems assumes no responsibility for any damages, losses, or issues that may arise from their services.

If you wish to split part of an order to be sent ahead of time, please contact us. This will require the payment of an additional shipping charge.

Vaulted Gems is not responsible for any customs, duties, or other taxes incurred during transportation. We are also not responsible if a parcel is opened for inspection at customs or border services. This will not qualify an order for compensation or recourse, as this is out of our control.

All policies are subject to change at any time without notice.

Thank you for your understanding! If you have any questions, feel free to reach out.

Live Rips Shipping: We ship live rip orders every Monday, except on holidays, when they will ship on the next business day.